Delete Your Zaplon Account
Zaplon, developed by Arshman Shahid, lets you permanently delete your account and the personal data attached to it. You do not need to ask permission and you do not need a reason.
This page covers both apps:
- Zaplon — the customer app, used to find and book salons. Deletable inside the app.
- Zaplon Owner — the salon app, used by salon owners to manage their listing, bookings and earnings. Closed by email, because a salon may have an unpaid commission bill and bookings customers are relying on.
Method 1 — Delete in the app (fastest)
Available in the Zaplon customer app. Deletion takes effect immediately.
- Open the Zaplon app.
- Go to the Profile tab.
- Scroll to the Account section.
- Tap Delete my account.
- Confirm when asked. This cannot be undone.
Your session is signed out on the spot and your login is invalidated on our servers. Your mobile number is released, so you can sign up again later as a new user — nothing from the old account carries over.
Method 2 — Request deletion by email
Use this if you have a Zaplon Owner (salon) account, or if you can no longer sign in to the customer app.
- Email support@zaplon.pk.
- Use the subject line “Account Deletion Request”.
- Include the mobile number your account is registered with, so we can identify it.
- We process the request within 7 business days and email you to confirm.
For a salon account we close the listing once any outstanding commission balance is settled. Send the email from the address or number on the account.
What is deleted immediately
The moment you confirm, the following is erased from our systems:
- Personal information — your name, mobile number, email address and profile photo.
- Location — the last coordinates stored for distance sorting.
- Active bookings — every upcoming booking is automatically cancelled, the time slot is freed, and the salon is notified.
- Wallet balance — any referral credit is zeroed. An unspent balance is forfeited and cannot be recovered or paid out, so redeem it before you delete if you want to keep it.
- Saved salons — your bookmarks are deleted outright.
- Referral code — released, so it no longer points at you.
- Push notification tokens — the device token issued by Expo and Google is removed and notifications are switched off.
- Contact details in feedback — any email address you typed into a support message is cleared.
- Authentication — your session is revoked and your login token stops working on our servers.
What is kept, and why
A small amount of data survives deletion because it belongs to a salon's books rather than to your profile. None of it stays linked to your name or number — it is permanently detached from your identity and cannot be traced back to you.
| Kept | Reason | Period |
|---|---|---|
| Anonymised booking records | Salon accounting — a salon must be able to reconcile the appointments it served | 6 years |
| Anonymised wallet transaction ledger entries | Salon commission and referral credit records | 6 years |
| Reviews and ratings you wrote | So salon ratings stay accurate. They are detached from your identity and shown as anonymous | Indefinite, anonymous |
| Feedback and support messages | Support record, with your contact email removed | 2 years |
The six-year period on financial records is set by Pakistani tax and accounting record-keeping requirements. The full retention table for every category of data is in section 6 of our Privacy Policy.
Questions
If anything here is unclear, or you want to check what we hold about you before deciding, email support@zaplon.pk. We reply within 48 hours.